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Training and Development Specialist


ID del Puesto 51029BR Fecha de publicación 02/10/2021 Institución Walden University Ciudad Virtual
Training and Development Specialist
The Training and Development Specialist will support the management of the project workflow for a multi-discipline enrollment training and development function focused on new hire training, skills training, program knowledge, manager training, and various technical programs. This individual will play a key role in the continued development and delivery of the enrollment certification program. This is a project-oriented role, and the types of training or training-related activities can shift based on new initiatives and processes driven by the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Serve as primary project manager of the Enrollment Certification program. This includes (but is not limited to): acting as the point-of-contact for Enrollment Managers; reviewing content and communicating maintenance updates to the product design team; supporting the short and long-term roadmap for new course launches as part of the program; and working with leadership to continue to develop and expand the program
  • Manage the requests for training or instructional resources directed to the enrollment teams. This includes evaluation of requests, recommending and developing a scope of work, and executing the design, development, and delivery of the instruction or resource.
  • Work in partnership with management and other stakeholders to identify, create, and implement targeted training programs to improve selling skills and program knowledge using a blended delivery method
  • Work with internal subject matter experts to develop and facilitate training
  • Conduct needs assessments, and confer with management, to determine training needs and priorities
  • Effectively navigate within a highly regulated environment
  • Adaptability to continued changes and shifts in business priorities, and demonstrated ability to manage and prioritize multiple projects at any given time
  • Other duties as assigned
EDUCATION and/or EXPERIENCE

Required
  • Bachelor’s Degree required, Master’s degree in Instructional Systems or Training and Development preferred
  • 3-5 years of professional training experience, as a Sales Trainer, Learning and Development Specialist, or a related role
  • Highly focused on job priorities and customer needs
  • Excellent project management skills
  • Excellent oral and written English communication skills
  • Demonstrated experience creating instructional resources in Rise 360 or similar e-learning tools
  • Demonstrated ability to work in and adapt instruction within a remote work environment, including facilitation of training using Microsoft Teams, Zoom, or other platforms
  • Flexibility to adapt schedule to serve various time zones within the U.S. as needed
  • Deadline-oriented, with the ability to handle multiple projects at any given time
  • Ability to self-manage time and priorities in a remote work environment
Preferred
  • Prior experience working in a higher education or related environment
  • Excellent leadership, problem solving, critical thinking, and analytical skills
  • Salesforce experience preferred (either training within Salesforce, or working directly in Salesforce in one’s role)
  • Experience as an instructor or course support in Blackboard Learning Management system
  • Microsoft Office Suite skills required (MS Word, MS Excel, MS Teams, MS PowerPoint, etc…)
Igualdad de oportunidades de empleo

Nuestro objetivo es tener una fuerza de trabajo diversa que represente a nuestros estudiantes y comunidades. Walden University es un empleador que ofrece igualdad de oportunidades de empleo y nos comprometemos a contratar a las personas en base a sus méritos. Las personas serán consideradas para puestos para los que cumplan con las calificaciones mínimas y puedan desempeñar con o sin adaptaciones razonables. No discriminamos por motivos de sexo, raza, color, religión, edad, nacionalidad, discapacidad física o mental, embarazo, información genética, orientación sexual, identidad o expresión de género, condición de veterano o cualquier otra condición protegida por el gobierno federal, estatal o local. De acuerdo con el Título IX de las Enmiendas de Educación de 1972, Walden University está obligada a no discriminar por motivos de sexo en sus programas o actividades educativos, y no lo hace. Esta prohibición se extiende a las áreas de admisiones y empleos. Para obtener más información sobre la política del Título IX de Walden University, incluida su aplicación, haga clic aquí.

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